Hello and welcome to my FAQ page!

All of the products in this shop are print versions of original art. I typically work in graphite pencil or watercolor paint.

I want you to have the best print version of my work as possible. Through careful selection I chose vendors who value the printing process and value maintaining the integrity of artists’ work.

Currently, I do not maintain stock. Each item is printed by hand at a larger company that is either family-owned or is run on a small scale.

A lot of love is infused into your order from start to finish, and my hope is that you feel this once your order arrives on your doorstep.

Below you’ll find answers to common shop questions. I hope they help to clarify any concerns you might have, but if not, please contact me, and I will reply as promptly as possible.

 

Product FAQ’s

What kind of paper is used for your fine art prints?

My art is printed on high quality archival paper. Here are the specifications:

► Matte finish (no glare)
► Subtle texture
► 300gsm (Approximately 140lb) high quality paper
► Scratch resistant
► Resistant to fingerprint smudges
► Printed with archival ink
► UV-resistant and atmospheric ozone resistant
► Choice of border width

 

 

Order Processing FAQ’s

What forms of payment do you accept?
Currently all payments are processed through PayPal. If you don’t have a PayPal account, you can still seamlessly make payment with your credit card through the PayPal gateway.

Payments are secure, and I do not store your credit card information on this website.

When can I download my digital purchase?
Digital downloads are made available within 24 hours or less of successful payment processing.

 

Shipping FAQ’s

How are orders packaged?
All orders are carefully packaged in protective sleeves with supportive backing, in protective boxes, or rolled in firm tubes.

When will my order be shipped?
All items are made to order and thus may require additional processing time. It takes 3-5 business days to make items and prepare them for shipping.

You’ll receive an email, and if applicable, a tracking number, once your order has been shipped.

Please see shipping speeds below.

How long does shipping take? Shipping speeds range from:

  • 3-8 business days to addresses in the United States
  • 5-10 business days to addresses in Canada
  • 10-20 business days to addresses everywhere else around the globe.

These speeds are approximate and orders typically arrive sooner than expected.

Expedited shipping options are available. Please contact me directly with your preferences.

Please note that FedEx does not ship to P. O. Boxes. And tracking for international orders won’t update once the package leaves the United States.

How are orders shipped?
When possible, orders are shipped within the same package. But in some cases, items are shipped separately and will incur a full shipping price. Delivery times might vary if you purchase items that aren’t shipped together.

Which shipping carriers do you use?
I select the shipping carriers that are most economical for customers per product package, this can include USPS, UPS, and FedEx. In most cases, tracking is included. International orders are no longer tracked once they leave the United States.

Returns & Exchanges FAQ’s

Do you accept returns or exchanges?

PHYSICAL PRODUCTS: If there was an error on my part, I will gladly offer you a return or exchange. Within 7 days of receiving your order, please contact me directly with a photograph of the damage or error. I will then provide you with further return instructions. When it’s my error, I will cover shipping charges.

DIGITAL PRODUCTS:
Due to the digital nature of instant downloads, all digital sales are final.

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